The ongoing dissatisfaction with how large multi-national companies operate and treat you like a number is certainly now starting to have an effect. People are getting sick of this and the ever-growing power of these companies, so it is great to see the public start to choose local options and help keep these businesses alive.

Of course we should all refuse to put up with being treated like a number, and the profit efficient process large multi-national companies provide. People deserve genuine, friendly service and are now creating a backlash for this. If such a service can be provided by anyone in the design industry we may see some real success stories of small firms, who via their dedication to service will outperform much larger and more recognised brands.