Comments on: 7 Painful Reasons Your Customers Break Up With You http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/ The Blog For Freelancers And Web-Workers Wed, 17 Mar 2010 06:03:42 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Uh-oh! Seven Steps to Deal with an Unhappy Client | Red Button Reviews http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-39619 Uh-oh! Seven Steps to Deal with an Unhappy Client | Red Button Reviews Thu, 04 Mar 2010 12:55:37 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-39619 [...] the reason, the bottom line is, your client is unhappy with your work. You’re at the brink of losing this client and everybody else he would have referred to [...] [...] the reason, the bottom line is, your client is unhappy with your work. You’re at the brink of losing this client and everybody else he would have referred to [...]

]]> By: Russ Waugh http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-29487 Russ Waugh Mon, 10 Aug 2009 10:56:35 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-29487 Enjoued all the comments. We are a small company-me the old father and grandfather and my daughter developing a semi strong company in chimney sweep and air duct cleaning et al. My sincere thanks for the help with customers which we are all working hard on. Thanks again, Russ Enjoued all the comments. We are a small company-me the old father and grandfather and my daughter developing a semi strong company in chimney sweep and air duct cleaning et al. My sincere thanks for the help with customers which we are all working hard on. Thanks again, Russ

]]> By: Breaking up is hard to do « Jeffrey Kafer Voice blog http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-3537 Breaking up is hard to do « Jeffrey Kafer Voice blog Fri, 21 Dec 2007 00:02:20 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-3537 [...] over artist, you are a small business owner. Of particular interest to me is the post entitled 7 Painful Reasons Your Customers Break Up With You. This is interesting to me because I seem to have a fair amount of one-off clients: Clients I did [...] [...] over artist, you are a small business owner. Of particular interest to me is the post entitled 7 Painful Reasons Your Customers Break Up With You. This is interesting to me because I seem to have a fair amount of one-off clients: Clients I did [...]

]]> By: What Happens When the Elephant in the Room Walks Out? | Freelance Parent http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-2012 What Happens When the Elephant in the Room Walks Out? | Freelance Parent Thu, 15 Nov 2007 21:35:39 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-2012 [...] great customer service so your client isn’t tempted to break up with you.  This does not mean that you should be a doormat, but the little touches really do [...] [...] great customer service so your client isn’t tempted to break up with you.  This does not mean that you should be a doormat, but the little touches really do [...]

]]> By: Jon http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-1494 Jon Wed, 31 Oct 2007 06:50:59 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-1494 sorry 'bout the Digg thing Dave! hehe :) sorry ’bout the Digg thing Dave! hehe :)

]]> By: erin http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-1484 erin Tue, 30 Oct 2007 23:53:41 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-1484 if i could have left my web developer/designer last week, i would have. zero communication on their part created on unhappy client. can you hear me? i now am the squeaky wheel. and it was totally unavoidable, if my PM would have simply kept me in the loop. not only did being left in the dark make me angry, it let me know that my schedule wasn't important to them and lastly, that i was one of the herd. or flock, depending on your animal of choice. as someone who is about to launch her own company, i refuse to baaah or mooo and as a result, my customers will never have to either. communication people! it's just that simple. even if you only say, 'i don't know', it's better than leaving someone in the dark. if i could have left my web developer/designer last week, i would have. zero communication on their part created on unhappy client. can you hear me? i now am the squeaky wheel. and it was totally unavoidable, if my PM would have simply kept me in the loop. not only did being left in the dark make me angry, it let me know that my schedule wasn’t important to them and lastly, that i was one of the herd. or flock, depending on your animal of choice. as someone who is about to launch her own company, i refuse to baaah or mooo and as a result, my customers will never have to either. communication people! it’s just that simple. even if you only say, ‘i don’t know’, it’s better than leaving someone in the dark.

]]> By: Dave Navarro http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-1479 Dave Navarro Tue, 30 Oct 2007 18:51:25 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-1479 Shane - "Long Distance Relationships Don't Work For Me" Christine - Thanks, I worked hard on this one ... only to find out Digg blocked it because Jon had a high-digg article a few days before me. Curse you Digg Algorithms!!!!! Glad to hear things worked out for you and yours :-) Shane –
“Long Distance Relationships Don’t Work For Me”

Christine –
Thanks, I worked hard on this one … only to find out Digg blocked it because Jon had a high-digg article a few days before me. Curse you Digg Algorithms!!!!!

Glad to hear things worked out for you and yours :-)

]]> By: Christine O'Kelly http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-1478 Christine O'Kelly Tue, 30 Oct 2007 18:37:44 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-1478 LOL! This is great - you rock Dave! I almost broke up with a contractor once after a job wasn't done right and I ended up doing all of the work myself and being late on the project. Instead, an absolute acceptance on his part of what went wrong - without any excuses or justification - saved the relationship and we are still happily together today :) LOL! This is great – you rock Dave! I almost broke up with a contractor once after a job wasn’t done right and I ended up doing all of the work myself and being late on the project. Instead, an absolute acceptance on his part of what went wrong – without any excuses or justification – saved the relationship and we are still happily together today :)

]]> By: Shane Pearlman http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-1468 Shane Pearlman Tue, 30 Oct 2007 07:16:56 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-1468 Great article I want to add an 8th one but am having a blockage in my whitty gland. Something about "The distance between us has grown to great". We have had problems here and there with less (or un) structured long distance clients. With no formal process, things flow and change quickly, and if you are not there to perceive it, a disconnect happens. With good project managers on both ends, it is rarely an issue. But it has happened when the key communicators got too busy or stepped out entirely. Great article

I want to add an 8th one but am having a blockage in my whitty gland. Something about “The distance between us has grown to great”.

We have had problems here and there with less (or un) structured long distance clients. With no formal process, things flow and change quickly, and if you are not there to perceive it, a disconnect happens. With good project managers on both ends, it is rarely an issue. But it has happened when the key communicators got too busy or stepped out entirely.

]]> By: Dave Navarro http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/comment-page-1/#comment-1462 Dave Navarro Mon, 29 Oct 2007 20:09:23 +0000 http://freelancefolder.com/7-painful-reasons-your-customers-break-up-with-you/#comment-1462 Laura - Thanks for your comment. Making up is hard to do :-) Laura –
Thanks for your comment. Making up is hard to do :-)

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