First-Class Service: How to Spot What Clients Really Need

Miscommunication is a peril that we have to work to avoid in our daily lives not just as freelancers, but as people. Often you may think you've successfully communicated with someone and understood what it is that they want or expect and it is not until much later on that you realize what they said and what they really want are not one and the same. Maybe you have experienced this with a client while setting … [Read more...]