Nearly every freelancer eventually faces a communication problem with a client. Even those of us who specialize in clear communication sometimes have problems.
In this post, I’ll describe some steps that every freelancer can take to avoid miscommunication.
We freelancers go to great lengths to keep our clients happy. After all, we want to be known for providing excellent customer service. So we usually do our best to meet client requests–even that means jumping through some hoops to keep the client satisfied.
However, some customer requests are just plain unreasonable. This post describes some “hoops” that aren’t worth jumping through–even to make a client happy.
Posted December 1, 2011 in Managing Clients
Miscommunication is a peril that we have to work to avoid in our daily lives not just as freelancers, but as people. Often you may think you’ve successfully communicated with someone and understood what it is that they want or expect and it is not until much later on that you realize what they said and what they really want are not one and the same.
Maybe you have experienced this with a client while setting up plans for a project or service. It’s possible that at the time you felt the communication about what you are going to do and provide went well and that the communication was very open and successful.
Because of this you were even more frustrated and surprised later on while touching base about the progress of the plans to find the client unsatisfied. What went wrong?
Often it is a problem with the client’s expression of what they want, his or her visualization of their idea, the client’s understanding of the logistics of what is possible and of your field of work, or maybe a combination of all three.
Probably nothing else in the freelancing experience creates as much stress as deadlines.
If a freelancer tells you they are up against a deadline, then you know that it’s time to back off and give them some space so that they can get your work done.
We all have deadlines, but we rarely talk about them. Yet, there’s quite a lot to talk about.
In this post, we’ll look at deadlines from various angles including types of deadlines, how to negotiate a better deadline, how meet your deadlines, and what to do if you miss a deadline. I hope you’ll also chip in with your own experiences and tips about deadlines.
- SEO Techniques All Top Websites Should Use
- When a Client Can't Afford You: Why It's Still Better to Bid High
- How To Stop Scrambling For Clients And Get A Steady Stream Of Paying Gigs
- A Simple Way To Stop Clients From Rejecting Your Proposals
- 3 Reasons Your Rates Are Still Low (And How To Start Raising Them)