Posted November 2, 2012 in Managing Clients
Often clients and prospective clients make statements during project negotiations or in the course of the project itself that just aren’t true.
Sometimes they do this on purpose (such as when they try to manipulate you to lower your price or turn in the work more quickly). Other times, they just don’t know any better.
As a freelancer, it’s your job to figure out when the “client” is being upfront with you and when they are not. Believe me when I say that this is not always an easy task.
Well, I don’t have a lie detector for you. But I have created a list of over 14 common client statements that are likely not true. Use this list as a guideline in your client interactions and negotiations.
Upselling is a great way to increase your profits as a freelancer–if it’s done right. Upselling means selling additional products and services to your existing clients or convincing them to upgrade their current purchase to a more expensive purchase.
If a fast food clerk has ever asked you if you “want fries with that,” then you’ve experienced an upsell. Upselling is common for both service-based and retail businesses and it can help freelancers too.
Smart freelancers use upselling to increase their income without annoying their clients. In fact, if it’s done right, upselling can actually strengthen your relationship with your client.
In this post, we’ll list eight bad upselling practices to avoid and then we’ll explain how to do it right.
Posted October 1, 2012 in Managing Clients
Are you afraid of using your phone ?
Well, maybe you’re not really afraid. But spending your precious time on a phone call while a client or prospect beats around the bush about what they want to do probably isn’t your number one choice for spending a morning.
I can totally relate.
However, if you have a tendency to avoid talking to prospects and clients on the phone, that tendency could be holding your freelancing business back.
In this post, I’ll explain why you should use your phone more often. And I’ll tackle common phone problems that freelancers face and offer a solution for each problem.
Posted September 23, 2012 in Managing Clients
I had just responded to an inquiry about my writing services. The above comment was in response to my reply, but that wasn’t all.
The person sending the email was mad. He went on to scold me for daring to quote a living rate. He included his version of the “market” rate (less than 1/10th of what I had quoted). Then he stated that he should get a volume discount on top of that.
Some “clients” just aren’t worth dealing with. This was one of those.
Unfortunately, there are some bad clients who basically want to take advantage of freelancers. They hope that you’re too new, or too desperate for work, to say “no.”
Most freelancers struggle to identify bad clients and tire-kickers so they can avoid working with them. But telling a bad client from a good one isn’t always easy. Sometimes a client seems above board, and then everything starts to go wrong. In this post, I’ll identify some tip-offs that usually mean you’re dealing with a bad client. Then I’ll spend some time talking about tire-kickers.
Sign up for our product discount list to get a free copy of Why Some Freelancers Thrive and Others Barely Survive. You can unsubscribe anytime.
- SEO Techniques All Top Websites Should Use
- When a Client Can't Afford You: Why It's Still Better to Bid High
- How To Stop Scrambling For Clients And Get A Steady Stream Of Paying Gigs
- A Simple Way To Stop Clients From Rejecting Your Proposals
- 3 Reasons Your Rates Are Still Low (And How To Start Raising Them)