Having worked with a lot of freelancers throughout the years, let’s just say that I have identified quite a few bad habits which will make me not recommend a certain service provider and, of course, not work with him or her in the future.
This article is written from the perspective of a person who works with and hires a lot of freelancers. Taking advantage of my experiences and advice and getting rid of these bad habits may just prove to be a decision you will not regret. That’s if you actually have these bad habits. If you don’t, keep rockin! :)
Basically, I have identified two important types of habits, and let’s start with:
Bad Habits When Delivering
After receiving your payment or at least an advance, you will obviously have to deliver. Many people I have worked with have made the big mistake of searching for the easy way out. Let’s say I hire someone for x projects and that person thinks that he can get away with doing a great job only the first time and neglecting the rest of them afterwards, that won’t work.
If you are interested in establishing a long-term partnership, you will simply have to understand that always providing value is the way to go. If you do a great job with project one, I will gladly hire you for project two. But if you become sloppy with that project, I won’t even think about working with you for other projects in the future.
When it comes to delivering, searching for shortcuts and thinking that you can afford to neglect projects which are a part of a long-term agreement is definitely a habit you need to get rid of and, that being stated, let’s move on to:
Bad Habits When Offering Support
A person who hires a freelancer also expects support (especially if stated in a contract), it’s as simple as that. A lot of freelancers make the mistake of neglecting this aspect and that is definitely not the way to go. In the end, if I have to choose between two freelancers and everything else is pretty much equal, I always go with the person I can better communicate with and that offers great support.
Also, don’t assume that the clients knows everything when it comes to things such as programming, for example. Never be shy when it comes to providing detailed explanations since, in the end, a customer will always appreciate such an approach, no matter how knowledgeable he or she may be.
The Bottom Line
All in all, you need to develop a long-term way of thinking, especially if you are interested in a full-time freelance business down the road. Keeping customers happy is definitely not what one would call an easy task, but that is the only way to go if you are serious about convincing each client to take advantage of your services in the future.
In the end, you would be the only one losing out in the long run if you choose to always search for shortcuts when it comes to delivering.
Now, as a freelancer or small business owner, have you ever hired other freelancers? How did it go? Got some good/bad experiences? Please share your own tips and tricks on dealing with other freelancers with us! :)