Comments on: How To Get and Use Customer Feedback http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/ The Blog For Freelancers And Web-Workers Thu, 18 Mar 2010 02:39:36 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: This Month in Web Design: Best Links of November | Gearone.in http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-39829 This Month in Web Design: Best Links of November | Gearone.in Sun, 07 Mar 2010 16:04:12 +0000 http://freelancefolder.com/?p=1227#comment-39829 [...] How to Get and Use Customer Feedback – Freelance Folder [...] [...] How to Get and Use Customer Feedback – Freelance Folder [...]

]]> By: A Web Developer’s Bookmarks « Hired Guns Creative http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-28222 A Web Developer’s Bookmarks « Hired Guns Creative Fri, 19 Jun 2009 07:58:00 +0000 http://freelancefolder.com/?p=1227#comment-28222 [...] Freelance Folder: How To Get and Use Customer Feedback [...] [...] Freelance Folder: How To Get and Use Customer Feedback [...]

]]> By: This Month in Web Design: Best Links of November | Vandelay Website Design http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-22806 This Month in Web Design: Best Links of November | Vandelay Website Design Fri, 28 Nov 2008 12:02:59 +0000 http://freelancefolder.com/?p=1227#comment-22806 [...] How to Get and Use Customer Feedback - Freelance Folder [...] [...] How to Get and Use Customer Feedback – Freelance Folder [...]

]]> By: Venkatesh Krishnamoorthy http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-22535 Venkatesh Krishnamoorthy Sat, 22 Nov 2008 03:05:43 +0000 http://freelancefolder.com/?p=1227#comment-22535 Very useful tips. I would also add what I am doing if that may be of help. I send a periodical feedback questionnaire "Listen to the Customer" incorporating several questions related to my services. I also add a column for comments from the customer. After I receive the feedback, I thank the customer and then draw up an action plan for each of the concerns expressed. I then interact with the customer to get more information on a particular concern if I need more information. I then group the concerns and action plans in the order of priority and send the document back to the customer. After I receive further work, with the action plan I sent, I also send the customer a report on what I did to improve. This generates a lot of confidence in the customer and the customer feels you are responsive to their needs. This generates repeat business. Very useful tips.

I would also add what I am doing if that may be of help. I send a periodical feedback questionnaire “Listen to the Customer” incorporating several questions related to my services. I also add a column for comments from the customer.

After I receive the feedback, I thank the customer and then draw up an action plan for each of the concerns expressed. I then interact with the customer to get more information on a particular concern if I need more information.

I then group the concerns and action plans in the order of priority and send the document back to the customer.

After I receive further work, with the action plan I sent, I also send the customer a report on what I did to improve. This generates a lot of confidence in the customer and the customer feels you are responsive to their needs. This generates repeat business.

]]> By: AndySowards.com :: Web Development Nerdy Daily Links For 11/19/2008 | AndySowards.com :: Professional Web Design, Development, Programming, Hacks, Downloads, Math and being a Web 2.0 Hipster? http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-22398 AndySowards.com :: Web Development Nerdy Daily Links For 11/19/2008 | AndySowards.com :: Professional Web Design, Development, Programming, Hacks, Downloads, Math and being a Web 2.0 Hipster? Wed, 19 Nov 2008 12:34:12 +0000 http://freelancefolder.com/?p=1227#comment-22398 [...] How To Get and Use Customer Feedback | Freelance Folder | The Blog For Freelancers And Web-Workers This is an important part of Any business really. Use your feedback information for good! [...] [...] How To Get and Use Customer Feedback | Freelance Folder | The Blog For Freelancers And Web-Workers This is an important part of Any business really. Use your feedback information for good! [...]

]]> By: Federico Capoano http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-22351 Federico Capoano Tue, 18 Nov 2008 14:43:51 +0000 http://freelancefolder.com/?p=1227#comment-22351 Interesting article. I wrote to do this in my schedule. Thanks Interesting article. I wrote to do this in my schedule.
Thanks

]]> By: Melissa Donovan, Copywriter http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-22335 Melissa Donovan, Copywriter Tue, 18 Nov 2008 01:00:27 +0000 http://freelancefolder.com/?p=1227#comment-22335 Priceless tips! I make it a point to invite feedback at every step in the project cycle, from my websites and blog posts to emails, quotes, and invoices. By inviting questions and comments, you can learn a lot about the way your clients view your operations, your work, and your services and in the end you learn a lot about your own business. Very helpful stuff! Priceless tips! I make it a point to invite feedback at every step in the project cycle, from my websites and blog posts to emails, quotes, and invoices. By inviting questions and comments, you can learn a lot about the way your clients view your operations, your work, and your services and in the end you learn a lot about your own business. Very helpful stuff!

]]> By: How To Get and Use Customer Feedback http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-22333 How To Get and Use Customer Feedback Tue, 18 Nov 2008 00:03:11 +0000 http://freelancefolder.com/?p=1227#comment-22333 [...] Visit Source. [...] [...] Visit Source. [...]

]]> By: Veselin Todorov http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-22324 Veselin Todorov Mon, 17 Nov 2008 20:27:48 +0000 http://freelancefolder.com/?p=1227#comment-22324 Thank you! This was very usefull. Thank you! This was very usefull.

]]> By: Laura Spencer http://freelancefolder.com/how-to-get-and-use-feedback-from-clients/comment-page-1/#comment-22322 Laura Spencer Mon, 17 Nov 2008 20:24:41 +0000 http://freelancefolder.com/?p=1227#comment-22322 Thanks Arron! I think sometimes people forget to ask. Other times I think that they are afraid of what they might hear. Still, it's better knowing what your customers think of your work than guessing. Thanks Arron!

I think sometimes people forget to ask. Other times I think that they are afraid of what they might hear.

Still, it’s better knowing what your customers think of your work than guessing.

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