Comments on: How To Handle Monumental Screw Ups When They DO Happen http://freelancefolder.com/how-to-handle-screw-ups/ The Blog For Freelancers And Web-Workers Fri, 19 Mar 2010 05:28:26 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Pol93 http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-32067 Pol93 Fri, 23 Oct 2009 00:23:23 +0000 http://freelancefolder.com/?p=1877#comment-32067 Therefore, the driver must call MmGetMdlByteCount to verify the number of allocated bytes. , Therefore, the driver must call MmGetMdlByteCount to verify the number of allocated bytes. ,

]]> By: My Article on FreelanceFolder.com | Troy Peterson - Freelance Web Designer, Developer and New Media Consultant http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-26615 My Article on FreelanceFolder.com | Troy Peterson - Freelance Web Designer, Developer and New Media Consultant Thu, 23 Apr 2009 22:16:01 +0000 http://freelancefolder.com/?p=1877#comment-26615 [...] How To Handle Screwups When They DO Happen. digg_url = 'http://www.troypeterson.com/2009/04/my-article-on-freelancefoldercom/'; digg_title = 'My Article on FreelanceFolder.com'; digg_bgcolor = '#F1F3E9'; digg_media = 'news'; digg_topic = 'tech_news'; [...] [...] How To Handle Screwups When They DO Happen. digg_url = ‘http://www.troypeterson.com/2009/04/my-article-on-freelancefoldercom/’; digg_title = ‘My Article on FreelanceFolder.com’; digg_bgcolor = ‘#F1F3E9′; digg_media = ‘news’; digg_topic = ‘tech_news’; [...]

]]> By: Un freelance debe estar preparado para los contratiempos « Cuarto y mitad http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-26079 Un freelance debe estar preparado para los contratiempos « Cuarto y mitad Fri, 03 Apr 2009 07:47:49 +0000 http://freelancefolder.com/?p=1877#comment-26079 [...] Bueno, creo que todos los colaboradores que actúan como freelances en los medios deberían leer el artículo en Blog del freelance o en su versión original, en FreelanceFolder, publicado por Troy Peterson bajo el título “How To Handle Monumental Screw Ups When They DO Happen“. [...] [...] Bueno, creo que todos los colaboradores que actúan como freelances en los medios deberían leer el artículo en Blog del freelance o en su versión original, en FreelanceFolder, publicado por Troy Peterson bajo el título “How To Handle Monumental Screw Ups When They DO Happen“. [...]

]]> By: Weekly Updates of The Top Sites - 3 « Powerusers http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-25891 Weekly Updates of The Top Sites - 3 « Powerusers Sun, 29 Mar 2009 17:08:35 +0000 http://freelancefolder.com/?p=1877#comment-25891 [...] How To Handle Monumental Screw Ups When They DO Happen [...] [...] How To Handle Monumental Screw Ups When They DO Happen [...]

]]> By: Links: March out Little Lamb Edition | Meryl.net http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-25784 Links: March out Little Lamb Edition | Meryl.net Fri, 27 Mar 2009 11:44:10 +0000 http://freelancefolder.com/?p=1877#comment-25784 [...] How to Handle Monumental Screwups When They DO Happen. [...] [...] How to Handle Monumental Screwups When They DO Happen. [...]

]]> By: Consejos, utilidades y curiosidades para freelance » Archivo del weblog » Qué hacer cuando la has ca##do en un proyecto http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-25613 Consejos, utilidades y curiosidades para freelance » Archivo del weblog » Qué hacer cuando la has ca##do en un proyecto Tue, 24 Mar 2009 20:56:39 +0000 http://freelancefolder.com/?p=1877#comment-25613 [...] leer el artículo How To Handle Monumental Screw Ups When They DO Happen, publicado por Troy Peterson en [...] [...] leer el artículo How To Handle Monumental Screw Ups When They DO Happen, publicado por Troy Peterson en [...]

]]> By: Craig Scott http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-25597 Craig Scott Tue, 24 Mar 2009 09:40:00 +0000 http://freelancefolder.com/?p=1877#comment-25597 Having worked in a callcentre before I've had to deal with more than my fair share of complaints. Whilst the advice above is good, every client is different and what may appease some will infuriate others! I've had people get even more annoyed at me because I was still speaking to them in a calm voice! Having worked in a callcentre before I’ve had to deal with more than my fair share of complaints. Whilst the advice above is good, every client is different and what may appease some will infuriate others! I’ve had people get even more annoyed at me because I was still speaking to them in a calm voice!

]]> By: Freelancer http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-25594 Freelancer Tue, 24 Mar 2009 06:57:09 +0000 http://freelancefolder.com/?p=1877#comment-25594 Hello Troy, its great to be in here and nice to read your thoughts, i really liked it ..nice tips..it will really helps freelancer to sort out their daily activities in their work style.. thanks again Hello Troy, its great to be in here and nice to read your thoughts, i really liked it ..nice tips..it will really helps freelancer to sort out their daily activities in their work style.. thanks again

]]> By: Torley http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-25590 Torley Tue, 24 Mar 2009 03:53:25 +0000 http://freelancefolder.com/?p=1877#comment-25590 It's definitely important to declare in humble human language that you screwed up — not some highfalutin excuse that could've come from a pressdrone, but earnest, from-the-heart words that'll translate into actions which show that you prove it. If it's a big, public screwup, not all your customers will believe you right there and then because of heated, maybe overwhelming emotions (of RAGE directed towards you). But over time, they'll understand and even admire you... even if they don't say it out loud unless the opportunity comes to ask. It’s definitely important to declare in humble human language that you screwed up — not some highfalutin excuse that could’ve come from a pressdrone, but earnest, from-the-heart words that’ll translate into actions which show that you prove it.

If it’s a big, public screwup, not all your customers will believe you right there and then because of heated, maybe overwhelming emotions (of RAGE directed towards you). But over time, they’ll understand and even admire you… even if they don’t say it out loud unless the opportunity comes to ask.

]]> By: Thiago Cavalcanti http://freelancefolder.com/how-to-handle-screw-ups/comment-page-1/#comment-25589 Thiago Cavalcanti Tue, 24 Mar 2009 03:51:08 +0000 http://freelancefolder.com/?p=1877#comment-25589 The REAL buster is when the client causes the problem, screwing up something which was just fine when you delivered it and they demand you fix it or "else" (read: they will spread bad things about you...) Example: 1. Web Developer delivers website complying with specs agreed to by the client. 2. Two months later, client tries to add functionality previously non-existent on the site all by himself and fails horribly. 3. Client calls and ask you to fix "your" messy work. 4. You realise what your client was trying to do and offer to either return it to it's previous state for free, or to add whatever is wanted through a new commission. 5. Client refuses to pay and threats to defame you and your business in your community. What to do in such a case? Even though one may have a contract stating everything that was agreed to by both parties clearly, taking such cases to court can take a lot of time to have results and, in the meantime, what can one do about the negative publicity??? The REAL buster is when the client causes the problem, screwing up something which was just fine when you delivered it and they demand you fix it or “else” (read: they will spread bad things about you…)

Example:

1. Web Developer delivers website complying with specs agreed to by the client.

2. Two months later, client tries to add functionality previously non-existent on the site all by himself and fails horribly.

3. Client calls and ask you to fix “your” messy work.

4. You realise what your client was trying to do and offer to either return it to it’s previous state for free, or to add whatever is wanted through a new commission.

5. Client refuses to pay and threats to defame you and your business in your community.

What to do in such a case? Even though one may have a contract stating everything that was agreed to by both parties clearly, taking such cases to court can take a lot of time to have results and, in the meantime, what can one do about the negative publicity???

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