Comments on: Open Thread: How Do You Handle Phone Calls?

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By: Who Pays?!? Accounting for Phone Calls and Other Time Suckers | Web Site Designers

Sat, 21 Aug 2010 22:36:48 +0000

[...] Open Thread: How Do You Handle Phone Calls? [...]

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By: Ravikumar V.

Ravikumar V. — Mon, 12 Apr 2010 05:37:17 +0000

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By: SearchFreeLance Projects » Blog Archive » Open Thread: Do You Have a Smart Phone?

Sun, 04 Apr 2010 15:42:35 +0000

[...] Open Thread: How Do You Handle Phone Calls? [...]

By: Business Services Virtual Office

Business Services Virtual Office — Thu, 15 Oct 2009 07:20:45 +0000

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By: ZXT

ZXT — Wed, 30 Sep 2009 09:17:22 +0000

I use Onesuite.com services. It’s pretty much an all in one tool and good enough to my needs. I use it for making long distance calls (prepaid calling card and voip) and I receive calls through it’s VoIP service. Like Ring Central, it does have fax to email service which comes handy from time to time and at a cheap price too.

I don’t have landline because I find mobile phone more than enough when I go out and again I can use VoIP too.

Sometimes I use Skype or Yahoo Messenger for conference calls and Google Voice for free SMS (even to some foreign countries)

For call forwarding, Onesuite also has this service and you can buy a DID (phone number) where anyone can call you and it will automatically forward to the number of your choice so you don’t miss any important calls when you travel.

For everything else, I use email because I can write down what I need to say in a precise manner and I can take my time answering it at the same time.

By: Kimberly

Kimberly — Tue, 29 Sep 2009 17:38:26 +0000

Interesting that this should come up now as I have just restructured the way we utilize the phone in conducting business. I run Act!vated Storytellers, a national touring theater company for students and their families. We have been traveling 24/7/365 for the past 17 years. So, I am running a business on the road full time – no home base.
Finding a quite place to make business calls has proven difficult in our situation. Especially, since I also need electricity and free WiFi to access my files. So the phone was always my last choice for conducting business.
Recently, I pulled a page out of Tim Ferris’ book “The Four Hour Work Week”. I recruited a team of “Act!vators” to initiate contact with potential clients in areas where we will are already scheduled to perform. They are mostly stay-at-home moms and teens with free unlimited long distance calling or access to Skype. Their task is to gather contact information so I can do follow-ups via email. They are mostly volunteers, though we are offering a commission on sales generated.
We also have an 800# through Kall8 for incoming voice mail. All messages are sent directly to my email and I make a point of returning calls within 10 minutes. People are far more likely to call a toll free number than a number from out of the area. I have been happy with their service and rates. But since so many have mentioned RingCentral I am going to look into them.
I am also on the wait list for a Google Voice number (invites are welcome and would be appreciated).
I have been using FaxZero to send faxes but have not found it reliable. Any tips for sending outgoing faxes, preferably for free? Incoming faxes are tied to our 800#.

By: Stephanie Nealson

Stephanie Nealson — Sat, 26 Sep 2009 22:02:48 +0000

Does anyone have any tips about answering the phone? Do you answer the phone saying, “Nealson Writing Services” or do you just say hello? Also, I’ve never spoken to a client on the phone so I am very nervous. How do you keep your cool and take charge of the conversation?

By: Mark Pridham

Mark Pridham — Fri, 25 Sep 2009 17:01:10 +0000

I use my iPhone both for business and personal calls. It has caller display, so I know immediately if it is someone I know. If I don’t recognize the name/number, or if I know it is a client, I answer in my “professional voice”.

I have a toll free number via Ring Central which is automatically forwarded to my iPhone. I also use the Call Controller software on my Mac.

I don’t have any “tricks” for using the phone other than sounding professional and friendly. If the call is “after hours”, and is not a name/number I don’t recognize, I will normally let it go to voice mail. Of course, I check it right away and then decide on what further action to take.