What Hoops Will You Jump Through for Your Clients?

We freelancers go to great lengths to keep our clients happy. After all, we want to be known for providing excellent customer service. So we usually do our best to meet client requests--even that means jumping through some hoops to keep the client satisfied. However, some customer requests are just plain unreasonable. This post describes some "hoops" that aren't worth jumping through--even to make a client … [Read more...]

What to Do When the Client Is Wrong

Sooner or later most freelancers will have the pleasure of working with a client who seems to have forgotten why they hired you in the first place. This client may ignore or overrule all of your recommendations and even dictate decisions on the project that you, as the experienced professional, are certain will be detrimental to its overall success. Despite your objections, explanations and warnings, the client … [Read more...]