First-Class Service: How to Spot What Clients Really Need

Miscommunication is a peril that we have to work to avoid in our daily lives not just as freelancers, but as people. Often you may think you've successfully communicated with someone and understood what it is that they want or expect and it is not until much later on that you realize what they said and what they really want are not one and the same. Maybe you have experienced this with a client while setting … [Read more...]

6 Simple Ways to Effectively Communicate with Your Client

I was talking with another freelancer yesterday, and he mentioned how professional he thought my proposal for an upcoming project was. I didn’t see anything to it…it’s just my standard outline of what I’m going to do for a project. So I started investigating what made it ‘professional.’ I had all the terms outlined, what I was going to do and when, what the client was responsible for, what the project consisted … [Read more...]

5 Misuses of Social Media That Could Kill Your Freelance Business

Unless you've been living under a rock this year, you have witnessed the explosion of social media as a tool for marketing, networking and branding in new and exciting ways. What started out as a few different methods for communicating and sharing online with friends and family has spawned entirely new occupations, from social media marketers to brand management organizations to software applications for … [Read more...]

Five Ways to Better Engage Readers on Your Blog

Most freelancers would agree on the value of building a strong network through blogging. Besides providing value through content, blogging is also very valuable by providing community. A strong network isn't possible without interaction. You can write the most compelling article each time, but if it doesn't spark conversation, your blog isn't going to cut it as a networking platform. In this article, we … [Read more...]

How to Monitor Your Brand on Social Media

Did you know that people are talking about your freelance business? It's true. The evolving technologies and transformation of web as a social tool means that people everywhere are talking, and it is critical for you to listen to what they are saying about your business. The methods we'll show you for tracking your business on social media are pretty simple, but they can provide a lot of insight as to how … [Read more...]

The Power of Good Communication

Often times freelancers communicate primarily online, using methods such as e-mail and instant messaging. Many of us apply for and accept new work without ever speaking to a client on the phone. The beauty of the internet is that employers are no longer limited to choosing local talent for their projects, and we freelancers can work for clients all around the world. That same beauty and power, however, can … [Read more...]

The Freelancer’s Introduction to CRM

It's a freelancer's worst nightmare: losing the contact information of a potential customer worth thousands of dollars. No matter how the situation happened, you'll wind up going crazy trying to track down that info. It can get worse, too: maybe you had made some notes about the specifics of the project. Maybe they were on the back of the business card you can't find, but, wherever you are, you're going to … [Read more...]

4 Ways Web-Workers Can Use Time-Wasters Effectively And Productively

If you are a freelancer and work from home, then chances are the internet is your bread and butter. You get new clients, market yourself, network, work on and deliver projects via the internet. If you ask me, I cannot imagine life without it. I just go crazy when I find that the net is not working. So the web is undoubtedly a boon for us but it also offers a lot of things which can easily distract us from our … [Read more...]

Biting The Bullet: 5 Reasons Why Arguing With Unruly Clients Will Get You Nowhere

We've all been there; putting out your best work, adding extra hours in just to be nice, giving multiple revisions even though the scope only called for 2. Then it happens; you realize your client couldn't care less about anything you've been doing for them and is just a plain $@#*& every time you turn around. Natural human instinct is to pounce into action and fight right back; but is it the smart thing … [Read more...]

The Best Business Secret That You Already Know

What if there was a way for you to increase customer satisfaction, get more repeat business, and multiply new business from referrals? You’d definitely want to take advantage of any technique that could do all of that, right? Good news! There actually IS a method of doing business that you can use to achieve all of those results. In fact, it is a method that you probably already know (but might have … [Read more...]