What Hoops Will You Jump Through for Your Clients?

We freelancers go to great lengths to keep our clients happy. After all, we want to be known for providing excellent customer service. So we usually do our best to meet client requests--even that means jumping through some hoops to keep the client satisfied. However, some customer requests are just plain unreasonable. This post describes some "hoops" that aren't worth jumping through--even to make a client … [Read more...]

The Worst Freelance Project Ever

A lot of us complain about our clients. They're too demanding, too nitpicky, late with materials or late with payments. Thankfully, the majority of our clients and projects tend to go pretty smoothly, otherwise none of us would want to be in business anymore! Every once in awhile we come across one of those nightmare clients you read about online and wonder if someone could really be like that. The sad, sad … [Read more...]