Doing the Little Things to Please Clients

Read any post on this site and you'll find a million dos and don'ts of how to treat clients and how to go the extra mile to please them. In my experience, I've noticed something strange--clients are more likely to notice the little extra things you do for them than the big ones. I've always been a strong supporter of not doing any spec work and I always charge the client for work outside of the contract. … [Read more...]