How to Keep a Mistake from Losing You a Client

Every freelancer makes mistakes. You miss a phrase in the client’s specs that expressly says not to use any blue in the design, and your first mockup has blue all over it. You miss a deadline, and you don’t even have a good excuse--you just forgot the project was due on that date. You accidentally copy someone who most definitely should not have been copied on that email you sent, and it created an internal … [Read more...]