First-Class Service: How to Spot What Clients Really Need

Miscommunication is a peril that we have to work to avoid in our daily lives not just as freelancers, but as people. Often you may think you've successfully communicated with someone and understood what it is that they want or expect and it is not until much later on that you realize what they said and what they really want are not one and the same. Maybe you have experienced this with a client while setting … [Read more...]

Get Inside Your Client’s Mind

Wouldn't freelancing be so much easier if we could read our clients' minds? Then we wouldn't need to hem and haw about our quotations, worrying if our fees are too high or that our clients can't afford them. Or too low so that we look like sub-par freelancers. Neither would we second-guess our work, wasting precious minutes and energy wondering if it's good enough. If we could read our clients' minds we … [Read more...]