Comments on: Why The Delete Key Is My Best Friend When It Comes To Telling Off Clients http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/ The Blog For Freelancers And Web-Workers Sat, 26 May 2012 10:30:36 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: formula 21 formen http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-61516 formula 21 formen Tue, 01 Mar 2011 09:47:23 +0000 http://freelancefolder.com/?p=805#comment-61516 A great read. This is the kind of blog post that interests me. Kinda reminds me of the articles over at Coding Horror (I consider that a big compliment). You really got into the psyche of a developer, and from my perspective I can really relate to this story. A great read. This is the kind of blog post that interests me. Kinda reminds me of the articles over at Coding Horror (I consider that a big compliment).

You really got into the psyche of a developer, and from my perspective I can really relate to this story.

]]> By: Dasie http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-34102 Dasie Thu, 03 Dec 2009 22:23:09 +0000 http://freelancefolder.com/?p=805#comment-34102 u know i don't care that u deleted me off of Twitter, Myspace, & Facebook. Well, i don't need u as a Facebook friend because i have other BFFs on those websites, plus, my friends on Facebook, Myspace, & Twitter agree with me when i say ur a loser and i just thought i would tell u. u know i don’t care that u deleted me off of Twitter, Myspace, & Facebook. Well, i don’t need u as a Facebook friend because i have other BFFs on those websites, plus, my friends on Facebook, Myspace, & Twitter agree with me when i say ur a loser and i just thought i would tell u.

]]> By: Stefson http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-15451 Stefson Mon, 18 Aug 2008 09:21:48 +0000 http://freelancefolder.com/?p=805#comment-15451 I agree with Zinni, some customers are not worth the effort. Some people will complain or remain ignorant forever, no matter how hard you try. Work enough out there. I agree with Zinni, some customers are not worth the effort. Some people will complain or remain ignorant forever, no matter how hard you try.
Work enough out there.

]]> By: Dwayne Charrington http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-14011 Dwayne Charrington Sat, 12 Jul 2008 00:55:56 +0000 http://freelancefolder.com/?p=805#comment-14011 I've been faced with these situations before. I usually hold back on the anger, and rather use sarcasm as my means of revenge. Meaning I'll use an overly monotone with the clients, and they get even more pissed off when I do that. In my experience with customer service and the web development industry, it is most certainly better to hold your tongue, than it is to speak your mind and potentially blacklist your company and lose clients. I've been in some serious situations where yelling would have made me feel better. For example; A client wanted a website design created, they kept telling me "We want a site that looks like companyname.com.". Then I said, "ripping off another companies website is not the right way to go about things." So after some discussion I made a couple of concepts up (jpgs), sent them to the client, and then they said "You sent us the website, but where are the other pages?". I then proceeded to tell them that they were only concept designs and they'd have to pay if they wanted them created. Things got pretty heated, and I had to explain to about 4 different people before they understood, I was even accused of bad service. Its easier to tell yourself you're not going to get bad or worked up. We all know when it comes to the crunch, we don't always stay true to our words. - Dwayne Charrington. I’ve been faced with these situations before. I usually hold back on the anger, and rather use sarcasm as my means of revenge. Meaning I’ll use an overly monotone with the clients, and they get even more pissed off when I do that.

In my experience with customer service and the web development industry, it is most certainly better to hold your tongue, than it is to speak your mind and potentially blacklist your company and lose clients.

I’ve been in some serious situations where yelling would have made me feel better. For example; A client wanted a website design created, they kept telling me “We want a site that looks like companyname.com.”. Then I said, “ripping off another companies website is not the right way to go about things.” So after some discussion I made a couple of concepts up (jpgs), sent them to the client, and then they said “You sent us the website, but where are the other pages?”. I then proceeded to tell them that they were only concept designs and they’d have to pay if they wanted them created. Things got pretty heated, and I had to explain to about 4 different people before they understood, I was even accused of bad service.

Its easier to tell yourself you’re not going to get bad or worked up. We all know when it comes to the crunch, we don’t always stay true to our words.

- Dwayne Charrington.

]]> By: Jeffrey Way http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-14003 Jeffrey Way Fri, 11 Jul 2008 19:16:31 +0000 http://freelancefolder.com/?p=805#comment-14003 @Simon - Thank you. I really appreciate that! @Simon – Thank you. I really appreciate that!

]]> By: Simon SC http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-13984 Simon SC Fri, 11 Jul 2008 09:19:42 +0000 http://freelancefolder.com/?p=805#comment-13984 A great read. This is the kind of blog post that interests me. Kinda reminds me of the articles over at Coding Horror (I consider that a big compliment). You really got into the psyche of a developer, and from my perspective I can really relate to this story. A great read. This is the kind of blog post that interests me. Kinda reminds me of the articles over at Coding Horror (I consider that a big compliment).

You really got into the psyche of a developer, and from my perspective I can really relate to this story.

]]> By: Kel http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-13975 Kel Thu, 10 Jul 2008 19:15:05 +0000 http://freelancefolder.com/?p=805#comment-13975 @Dave, you stole my suggestion. @Jeff, I always appreciate an article with at least 3 subtle, dry jokes. @All (including Dave) I always think in terms of ego-states of human beings: parent, child, and adult. The goal is always to get them into an adult ego state, at which point a rational dialogue can take place and the issue can be solved. I don't feel like recalling the methods to get a person out of one and into another ego state. It has to do with patronizing them, making them believe that you really do understand their concerns, etc. Just a bunch of fake garbage that forces you to compromise your true sentiment, really. @Dave, you stole my suggestion.

@Jeff, I always appreciate an article with at least 3 subtle, dry jokes.

@All (including Dave)
I always think in terms of ego-states of human beings: parent, child, and adult. The goal is always to get them into an adult ego state, at which point a rational dialogue can take place and the issue can be solved. I don’t feel like recalling the methods to get a person out of one and into another ego state. It has to do with patronizing them, making them believe that you really do understand their concerns, etc. Just a bunch of fake garbage that forces you to compromise your true sentiment, really.

]]> By: Corey Schario http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-13974 Corey Schario Thu, 10 Jul 2008 17:59:21 +0000 http://freelancefolder.com/?p=805#comment-13974 funny stuff, with good advice. I've learned to cut the loss, especially when someone wants you to try 8 different colors which all look like puke infested carpet. funny stuff, with good advice. I’ve learned to cut the loss, especially when someone wants you to try 8 different colors which all look like puke infested carpet.

]]> By: Dave Navarro http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-13968 Dave Navarro Thu, 10 Jul 2008 15:16:00 +0000 http://freelancefolder.com/?p=805#comment-13968 One thing to add ... if you find yourself venting in an email, immediately delete the address in the To: field. That way you won't be able to accidentally click Send before you can revisit what you're saying ... :-) One thing to add … if you find yourself venting in an email, immediately delete the address in the To: field. That way you won’t be able to accidentally click Send before you can revisit what you’re saying … :-)

]]> By: Jeffrey Way http://freelancefolder.com/why-the-delete-key-is-my-best-friend-when-it-comes-to-telling-off-clients/comment-page-1/#comment-13965 Jeffrey Way Thu, 10 Jul 2008 13:13:53 +0000 http://freelancefolder.com/?p=805#comment-13965 @Zinni - I disagree. I've had small clients refer me to much larger customers. The way I look at it, if I was working at a large design firm..and blew off a client - I'd be fired immediately. @Zinni – I disagree. I’ve had small clients refer me to much larger customers. The way I look at it, if I was working at a large design firm..and blew off a client – I’d be fired immediately.

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