Comments on: Why Your Worst Clients Should Still Get Your Best Service http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/ The Blog For Freelancers And Web-Workers Sat, 26 May 2012 12:20:12 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Long Muckelvaney http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-2/#comment-81228 Long Muckelvaney Wed, 04 Apr 2012 16:13:20 +0000 http://freelancefolder.com/?p=5895#comment-81228 If it entertained you, fine, then it did it's job. If it entertained you, fine, then it did it’s job.

]]> By: Jefferson Faudan | Virtual Outsourcing Philippines http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-1/#comment-66635 Jefferson Faudan | Virtual Outsourcing Philippines Sat, 18 Jun 2011 22:25:29 +0000 http://freelancefolder.com/?p=5895#comment-66635 i totally agree with this... thank heavens i have all the patience in the world when it gets really annoying... i totally agree with this… thank heavens i have all the patience in the world when it gets really annoying…

]]> By: Barry http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-1/#comment-47639 Barry Fri, 23 Jul 2010 10:43:35 +0000 http://freelancefolder.com/?p=5895#comment-47639 I agree with Ed Martin, theres a cut off point where ultimately if a customer is being un reasonable and isnt clearly worth the effort (in terms of profit or possible media damage) then its best to say I dont want your business anymore. Sorry to say with so many diagnosed and un diagnosed mental conditions, often contact with some of the more extreme customers isnt about anything more than attention/rudeness in my opinion. I agree with Ed Martin, theres a cut off point where ultimately if a customer is being un reasonable and isnt clearly worth the effort (in terms of profit or possible media damage) then its best to say I dont want your business anymore. Sorry to say with so many diagnosed and un diagnosed mental conditions, often contact with some of the more extreme customers isnt about anything more than attention/rudeness in my opinion.

]]> By: Clients Are Not Demons From Hell « Aljo Guts http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-1/#comment-43126 Clients Are Not Demons From Hell « Aljo Guts Wed, 05 May 2010 13:01:12 +0000 http://freelancefolder.com/?p=5895#comment-43126 [...] an incorrect and misguided attitude toward clients in general, which can in turn negatively impact a freelancer’s approach to customer service and put them on the defensive rather than encouraging an expectation of the [...] [...] an incorrect and misguided attitude toward clients in general, which can in turn negatively impact a freelancer’s approach to customer service and put them on the defensive rather than encouraging an expectation of the [...]

]]> By: Guerrero Ink http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-1/#comment-42820 Guerrero Ink Fri, 30 Apr 2010 16:44:32 +0000 http://freelancefolder.com/?p=5895#comment-42820 This seems to be a hot topic. First I have to ask how did you manage to get that client? In my former business I could tell if a client wasn't right for me through our conversation--and recently through interactions via email. But I've been listening to a lot of web professionals who are complaining about these clients. It deserves some thought--and some client education. In addition to writing some posts to help with the issues (and doing some videos now as well) I am working on a give away for web professionals. Problem clients might not ever be happy but you have to find out the real problem before you can address it. Objections or problems might be a symptom of something else. So, although I agree with a lot of what you have said, I think there are times your have to part ways and in the end both you and the client will be happier. This seems to be a hot topic.

First I have to ask how did you manage to get that client?

In my former business I could tell if a client wasn’t right for me through our conversation–and recently through interactions via email.

But I’ve been listening to a lot of web professionals who are complaining about these clients.

It deserves some thought–and some client education.

In addition to writing some posts to help with the issues (and doing some videos now as well) I am working on a give away for web professionals.

Problem clients might not ever be happy but you have to find out the real problem before you can address it.

Objections or problems might be a symptom of something else.

So, although I agree with a lot of what you have said, I think there are times your have to part ways and in the end both you and the client will be happier.

]]> By: Grow Your Freelance Business With Killer Customer Service | Red Button Reviews http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-1/#comment-40506 Grow Your Freelance Business With Killer Customer Service | Red Button Reviews Thu, 18 Mar 2010 12:39:34 +0000 http://freelancefolder.com/?p=5895#comment-40506 [...] Why Your Worst Clients Should Still Get Your Best Service [...] [...] Why Your Worst Clients Should Still Get Your Best Service [...]

]]> By: Anne Marie Stephenson » Your Success Depends On Your Best Service http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-1/#comment-39414 Anne Marie Stephenson » Your Success Depends On Your Best Service Mon, 01 Mar 2010 01:17:14 +0000 http://freelancefolder.com/?p=5895#comment-39414 [...] Why Your Worst Clients Should Still Get Your Best Service [...] [...] Why Your Worst Clients Should Still Get Your Best Service [...]

]]> By: Anne Marie Stephenson » Miracle on Social Media Street http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-1/#comment-39413 Anne Marie Stephenson » Miracle on Social Media Street Mon, 01 Mar 2010 01:11:49 +0000 http://freelancefolder.com/?p=5895#comment-39413 [...] Why your worst clients should still get your best service [...] [...] Why your worst clients should still get your best service [...]

]]> By: 10 New Year’s Resolutions Every Freelancer Should Have « Aljo Guts http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-1/#comment-39316 10 New Year’s Resolutions Every Freelancer Should Have « Aljo Guts Fri, 26 Feb 2010 09:24:35 +0000 http://freelancefolder.com/?p=5895#comment-39316 [...] to popular belief, customer service does not have to be dead. In this age of automated payment systems, voicemail mazes, and all other technologies that have [...] [...] to popular belief, customer service does not have to be dead. In this age of automated payment systems, voicemail mazes, and all other technologies that have [...]

]]> By: Why Nightmare Clients Should Still get Your Best Service « SouTravelMultimedia's Blog http://freelancefolder.com/why-your-worst-clients-should-still-get-your-best-service/comment-page-1/#comment-36676 Why Nightmare Clients Should Still get Your Best Service « SouTravelMultimedia's Blog Sat, 16 Jan 2010 18:49:22 +0000 http://freelancefolder.com/?p=5895#comment-36676 [...] Tagged as: customer service, Freelance graphic design, Graphic Design, Web Design Leave a comment Comments (0) Trackbacks (0) ( subscribe to comments on this post ) [...] [...] Tagged as: customer service, Freelance graphic design, Graphic Design, Web Design Leave a comment Comments (0) Trackbacks (0) ( subscribe to comments on this post ) [...]

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